Refund & Return Policy

At NightShadow Gear, we want our customers to be satisfied with their purchases. Please read this Refund & Return Policy carefully before placing an order.

1. Returns

If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions outlined in this policy.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned with original packaging, where applicable
• Include all original accessories or included items
• Not be damaged, altered, or improperly used

2. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Used or damaged products
• Products damaged due to misuse or improper handling
• Customized or special-order items
• Items returned without prior approval
• Products that cannot be returned for hygiene, safety, or legal reasons

3. Return Process

To request a return, please contact our support team with:

• Your order number
• The product name
• The reason for your return
• Photos of the item, if it is damaged or defective

Please wait for return instructions before sending any product back to us.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order.

Where applicable, please provide clear photographs and your order details so we can investigate the issue and provide an appropriate solution.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed using the original payment method where possible.

Please note that the time required for funds to appear in your account may depend on your bank or payment provider.

6. Shipping Costs

Unless the return is due to an error on our part or a defective product, customers may be responsible for the cost of return shipping.

Original shipping charges may not be refundable unless otherwise required by applicable law or where the issue was caused by NightShadow Gear.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel an order before it has been processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process outlined in this policy.

8. Exchanges

If you receive a defective or incorrect item, we may offer a replacement or exchange, subject to product availability and the circumstances of the issue.

9. Contact Us

For return, refund, or exchange requests, please contact us: