Shipping Policy

At NightShadow Gear, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may take longer during sales, holidays, or periods of high order volume.

2. Shipping Locations

We currently ship to selected locations. Shipping availability may depend on the product, destination, courier restrictions, and applicable laws.

Customers are responsible for ensuring that the products they order can legally be purchased, received, imported, and possessed at their delivery address.

3. Delivery Times

Estimated delivery times depend on the destination and selected shipping method.

Typical delivery times may vary from 3–7 business days for domestic deliveries and may take longer for international shipments.

Delivery estimates are not guaranteed and may be affected by courier delays, weather, customs, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated based on the delivery location, order size, product, and available shipping method.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

5. Order Tracking

Where available, customers will receive tracking information after their order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

NightShadow Gear is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated delivery information provided by the customer.

7. Delayed or Lost Shipments

Although we work with trusted delivery partners, delays can occasionally occur.

If your order appears to be significantly delayed or is reported as lost, please contact our support team with your order number so we can assist you.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and product.

We may request additional information or documentation to investigate the issue with the delivery provider.

9. International Orders and Customs

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customers are also responsible for ensuring that their order complies with all applicable import and local laws.

10. Delivery Restrictions

Certain products may have shipping or delivery restrictions depending on the destination and applicable laws.

NightShadow Gear reserves the right to cancel or refuse an order where shipping the product to a particular location is not legally permitted or cannot be safely completed.

11. Contact Us

If you have questions regarding shipping or your order, please contact us: